Todd Butters

todd@butters.io

404.594.2888

Work

East Syracuse, NY // Nov 2015 - Present

Deploy to cloud platforms with a focus on AWS and VMware ESXi.
Manage and support server pools running CentOS, Apache-Tomact, and PostgreSQL.
Support physical and virtual NAS appliances running BusyBox Embedded Linux, and SQLite.
Support software on endpoints with a focus on Windows Server 2008 - 2016, Windows 10, and macOS.
Contributing nearly one hundred knowledge base, how-to, and tips and tricks articles in Confluence.
Write scripts and maintain Python project to accelerate admin and support tasks.
Manage cases and document customer environments and upgrades in Salesforce.
Manage escalations and report software bugs in Jira.

Mountain View, CA // August 2013 - Oct 2015

Provided delightful technical support across all platforms for all employees, contractors, and interns at global headquarters.
Created training program to transition 150 child educators from Microsoft Office to Google Docs platform, and from Windows to ChromeOS.
Served on several support teams, including Bit9 Ninjas, Finance, Legal Discovery, and three-month rotation with Corporate Windows Operations.
Used SCCM to deploy PowerShell script that detected and removed dormant PsExec instances from corporate network.

Rochester, NY // March 2012 - May 2013

Handled student and guest check-ins, answered facility inquiries, and managed equipment rentals at the RIT Student Life Center.
Awarded Employee of the Quarter for Winter 2012-13.

Rome, NY // June 2011 - August 2012

Provied technical support for software, desktops, laptops, printers, and hand scanners for 80-person office and 150-person warehouse.
Reported system security violations like checking email on servers.

2013 Bachelor of Information Technology, 3.2/4.0 GPA

Concentration in Database Management and Networking

2010 Associates in Computer Information Systems, 3.2/4.0 GPA